Tenant FAQs

Answers to your frequently asked questions

Ready to Apply?

Have a look through our Screening Criteria before applying here
can I submit a rental application?

All applications are processed online through the link on the homes for rent page. All adults over 18 must apply individually. Make sure to review the application screening criteria before applying.
How can I visit a property?

Call the number on the listing directly or click here to contact us through the contact page. After receiving a request, we will organize a property viewing.
Is it possible to apply for a property that I haven't visited?

We would prefer to have all applicants visit the property before applying but understand that is not always possible.
Do I have to sign a lease?

Yes. Leases are delivered and signed electronically and typically start with a 12 month term.
What is your security deposit policy?

The typical security deposit is equal to one month’s rent. The security is due within 24 hours of application approval.
How do the rent payments work?

Your rent is due on the first day of every month. All payments must be paid through you online tenant portal.
When do you increase the rent?

Rent increases usually happen after the lease term expiration based upon relevant market conditions.
What could I do to waive the late rent fees?

We aren't able to waive any late rent fees. Our late charge policy complies with Fair Housing Laws. We treat all tenants equally.
What happens if I can't pay the rent on time?

Immediately contact our property management team.
Am I allowed to have a roommate?

Yes, but every roommate needs to get approval before moving in. Not getting approval violates the lease and could lead to eviction.
What kind of situations are emergencies?

Emergencies threaten human lives and/or cause property damage. For example, a burst pipe flooding the home and a broken heater during the cold season are definitely emergencies.
What's the pet policy?

The pet policy depends on the terms in each specific lease agreement. When you already have a pet and you want to add an extra one, please call our office first.
Can I change the locks?

No. This would violate the lease agreement terms. All properties are rekeyed between tenants.
Can managers and staff enter my home when I'm not there?

Yes. If there's a need to enter the property, we'll notify you beforehand. There are many possible reasons for the entrance of managers or staff. For example, landlords may enter the home for emergency repairs. Also, they might allow insurance agents or inspectors to enter the property.
Do I need renters insurance?

Yes, all the tenants need to have renters insurance before moving in.